Products & Product Care

Q: What material are the plushies made out of?

A: The cover is made of high-quality Soft Plush - 100% Polyester. The insert is filled with Polyester PP Cotton Fiber

Q: What are the washing instructions?

A: We recommend laundering every 4 months, even if it looks clean. If you have allergies, every 2 months or as often as needed.

Wash the cover by itself or with other similar fabrics: Pilling occurs when the fabric rubs against other fabrics (with more abrasive fibres). Wash on a gentle cycle or, even better, hand wash. Hang to dry.

Pro Tip: Put your Plushie in a pillowcase and tie it closed.

Wash and dry your Plushie in the pillowcase and they will come out fluffy and good as new.

Q: How do I get rid of wrinkles on my new plushie?

A: Plushies are shipped compressed in order to reduce shipping costs so your plushies may come wrinkled and with creases when you unpackage them.

Don't worry! Those wrinkles do go away with time.

If they don't go away what you can do is put it in a washing machine in a pillowcase on low, then put it in the dryer on low tumble.

Unpacking Your Order

Q: The plushies look smaller than described. Why?

A: Most of our plushies are vacuum-packed. This allows us to achieve the desired package size for optimal delivery. Once you receive your order, carefully unpack it and allow a few days for the plushie to return to its natural size. You can speed up the process by fluffing the filling.

Q: How do safely unpack my order?

A: All plushies are packed in vacuum-sealed plastic and additional delivery packaging. When unpacking, we recommend using scissors and not a knife.

Please remove packages layer by layer and do not try to remove them all at once.

When removing the vacuum-sealed package, first make a small cut on a side, allowing air to fill the bag. Then, when more space appears inside the bag make a bigger cut and remove the plushie safely.

Shipping

Q: Where do you ship?

A: At the moment we ship to US and Canada.

In the future, we are planning to expand to EU markets. Stay tuned.

Q: Where do you ship from?

A: We have warehouses in the US, Germany and China. Based on our stock availability, we decide which warehouse to ship from.

Q: How long does it take to ship?

A: The shipping times varies between regions:

US: 5-15 business days

Canada: 7-16 business days

Q: How fast can I get my order?

A: Total delivery time = order processing + shipping.

Usually, it takes 3-5 days to process an order. You will receive an email notification when your order is dispatched. The shipping time varies by region but on average takes 7-15 business days.

Q: I don't see my tracking information?

A: Please allow 3-5 days for the tracking information to be updated on the site. After that, you can track your order directly on the site - Track Your Order

If you still don't see any tracking information after 3-5 days, please contact us to confirm your order status

If you are a registered user, you can see all your order details and the tracking number in your account order history.