Do you ship worldwide and how much does shipping cost?
At the moment, we ship to the US, Canada and Europe. The shipping time varies by region
*We offer FREE Shipping over $25.00 in the US and Canada. Hurray!
What are your shipping times?
Standard Shipping Times:
US: 7-17 business days
Canada: 9-19 business days
Europe: 7-19 business days
Orders can sometimes take 3-5 days to process after placing the order before shipping out.
How do I check the status of my order?
When your order has shipped, you will receive an email notification with a tracking number. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within the indicated delivery time applicable for your region, please contact us with your order details at firstname.lastname@example.org
Track your order .
If you need more detailed information, please send us an email at
email@example.com and we'll help you out!
Please note that when local restrictions are being introduced due to the Covid-19 outbreak and a country moves to lockdown mode, this means that postal and delivery services will experience delays due to the lower and/or limited workforce available. Kindly take this into account when tracking your order.
Please allow extra time during the busy and holiday seasons. Additional factors such as distance, customs, and natural disasters may cause postal delays. Plushmallow is not responsible for delays caused by the customs department in your country.
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.
Please note that if you have a multi-item order, you may receive one part of your order faster than the other. This is due to logistic cost optimization. Thank you for your understanding.